Volume is the challenge
Hundreds of thousands of small balances. Manual work can't touch them profitably — automation can.
Utilities & Telecom
High-volume final-bill recovery, mostly hands-off
Final bills and past-due consumer balances for utilities, wireless, and broadband — resolved through automated, omnichannel outreach at scale, with collectors stepping in only where they're needed.
The problem
Too many accounts, too little balance each to work by hand
Utility and telecom books are enormous and low-balance — the economics only work if automation does the heavy lifting and people handle the exceptions.
Customers have moved on
Final bills go to people who already churned. Skip tracing and omnichannel outreach re-establish contact.
Brand still matters
Many past-due customers are future customers. Tone and compliance protect the relationship.
Balances we work
Final billsPost-disconnect / move-out
Past-due residentialActive-account arrears
Equipment & device balancesHandsets, routers, meters
Early-termination feesContract break charges
Unreturned-deposit offsetsReconciled balances
Who we serve
Electric & gas utilities
Water & wastewater
Wireless carriers
Broadband / ISPs
Cable & satellite
Municipal utilities
Automation at scale
Software works the volume. Collectors work the exceptions.
Omnichannel by default
Email, SMS, voice, and mail sequenced automatically to the channel each customer responds to.
24/7 self-service
A branded portal lets customers pay or set a plan any time — no agent, no wait.
Reg F enforced
Frequency caps and opt-outs enforced in code across every channel and every account.
Collector-in-the-loop
Disputes and hardship escalate to licensed collectors; the rest resolves itself.
Built for scale
Send us a high-volume book
See what automation-first recovery does to your cost-to-collect.